When a Refund May Be Available

The following situations may qualify for a full or partial refund after review:

Refund Conditions

For unused eSIM refunds, the following conditions generally apply:

• The eSIM has not been activated.
• The eSIM has not been used for mobile data.
• The activation QR code has not been used where applicable.
• The request is submitted within the applicable refund period.
• The customer provides valid order information.

When a Refund May Not Be Available

A refund may not be available in situations including:

• The eSIM has been fully used or its validity period has expired.
• The customer changed travel plans after activating or using the eSIM.
• The eSIM was purchased for an unsupported destination after the customer failed to check plan coverage.
• The device was incompatible or locked and the eSIM was already activated or used.
• The customer deleted a working eSIM and cannot reinstall it due to device or user-side circumstances.
• Network problems are caused by unsupported device settings, airplane mode, disabled roaming, or incorrect installation.
• The refund request contains insufficient information for verification.

How to Request a Refund

Please follow these steps to submit a refund request:

Refund Review Process

After receiving your request, TravaGo Store may review:

• Your order and payment information.
• eSIM activation and usage status.
• Device compatibility and network configuration.
• Available connection or activation records.
• Screenshots or other supporting evidence.

Where a technical issue can be resolved without a refund, our support team may first provide troubleshooting instructions or an alternative solution.

Refund Method & Processing

Approved refunds are normally returned through the original payment method used for the purchase, subject to payment provider procedures.

• Refunds are processed after approval.
• Your bank or payment provider may require additional processing time.
• The amount received may depend on the original transaction and applicable payment-provider rules.
• Partial refunds may apply where part of an eSIM service has already been consumed.

Unauthorized or Suspicious Purchases

If you believe an order was made without your authorization, contact TravaGo Store immediately and provide the relevant order or payment information.

We may investigate the transaction and request additional information where necessary to verify the purchase.

Consumer Rights

Nothing in this Refund Policy is intended to limit any mandatory consumer rights that apply to your purchase under the laws applicable to you.

Where applicable law provides additional cancellation, withdrawal, refund, or service-quality rights, those rights remain unaffected.