Digital eSIM Delivery

Delivery Policy

TravaGo Store delivers travel eSIM products digitally. After a successful payment, your eSIM details and installation instructions are provided electronically so you can prepare your mobile connection before or during your trip.

TravaGo Store provides eSIM products as digital services. There is no physical SIM card or physical shipment. Your eSIM information is delivered electronically to the email address provided during checkout.

Digital eSIM Delivery

All TravaGo Store eSIM purchases are delivered digitally. Once your payment has been successfully confirmed, the eSIM can be prepared for electronic delivery.

eSIM QR Code

Your eSIM QR code or installation information is provided electronically for compatible devices.

PDF

Installation Instructions

Installation and activation guidance may be included with your eSIM delivery information.

Delivery Time

eSIM delivery is normally processed electronically after successful payment confirmation.

Payment Confirmed Your order is checked after the payment process has been successfully completed.

eSIM Prepared The selected eSIM information is prepared for digital delivery.

Email Delivered Your eSIM details and available installation instructions are sent electronically.

Ready to Install Follow the provided instructions to install and activate your eSIM on a compatible device.

Delivery Notice Delivery time may vary if payment verification, technical processing, or email delivery issues require additional review.

What You Receive

Depending on the selected eSIM plan, your digital delivery may include:

eSIM QR code or digital installation details.
Activation information where required.
Supported destination and network information.
eSIM installation instructions.
Basic activation and connection guidance.
Order information for future support requests.

Keep your eSIM delivery email and QR code secure. An eSIM QR code may contain information required to install your mobile profile.

How eSIM Delivery Works

STEP 01

Choose a Plan

Select the destination, data allowance, and validity period that match your travel needs.

STEP 02

Complete Payment

Complete checkout using an available payment method and provide a valid email address.

STEP 03

Receive Your eSIM

Check your inbox for the eSIM delivery email containing the available installation details.

STEP 04

Install & Connect

Install the eSIM on a compatible unlocked device and follow the activation instructions.

If You Do Not Receive Your eSIM

If the delivery email does not appear after your purchase, please complete the following checks:

Check your Spam, Junk, Promotions, or Updates folders.
Confirm that the email address entered during checkout was correct.
Search your mailbox for "TravaGo Store" or your order number.
Check whether the payment was successfully completed.
Contact our support team if the eSIM is still missing.

Please do not place a second order immediately if you cannot find the delivery email. Contact support first so we can check your original order.

Incorrect Email Address

Customers are responsible for providing a valid email address during checkout. If you entered an incorrect address, contact TravaGo Store support as soon as possible with your order details.

We may be able to assist with correcting the delivery information after verifying the order and payment.

eSIM Installation & Activation

After receiving your eSIM, installation should be completed on an eSIM-compatible and network-unlocked device with a stable internet connection. Exact installation steps may vary by device and eSIM plan. :contentReference[oaicite:1]{index=1}

Use a stable Wi-Fi connection when installing the eSIM.
Check your device's eSIM compatibility before installation.
Follow the QR code or manual installation instructions provided.
Review the activation policy before installing or activating the plan.
Keep the original eSIM information available for reference.

Activation Timing Activation rules can vary by eSIM plan. Some plans may activate when installed, while others may begin when the eSIM connects to a supported network at the destination. Always check the activation information provided with your specific plan. :contentReference[oaicite:2]{index=2}

No Physical Shipping

TravaGo Store does not send physical SIM cards through postal or courier services. eSIM products are digital products and are delivered electronically.

No shipping address, physical delivery fee, tracking number, or physical package is required for an eSIM order.

Delivery Support

If your eSIM has not arrived, the QR code cannot be accessed, or you experience a delivery-related issue, please contact TravaGo Store support.

When contacting support, please include your order number and the email address used during checkout so we can locate your purchase more efficiently.

Need Help With Your eSIM?

Contact TravaGo Store if you have not received your eSIM or need assistance with your digital delivery.

[email protected]