Acceptance of Terms

These Terms & Conditions apply to your use of TravaGo Store and the purchase or use of our travel eSIM products and related digital services.

If you do not agree with these terms, please do not access the website or purchase our eSIM products.

eSIM Services

TravaGo Store provides digital eSIM products designed for travel connectivity. Available destinations, networks, data allowances, validity periods and other service details are shown on the relevant product page.

eSIM services may depend on the availability and technical conditions of supported mobile networks in the destination country or region.

Purchases & Digital Delivery

Customers are responsible for providing accurate information during checkout, including a valid email address.

After successful payment, eSIM information and installation instructions may be delivered digitally to the email address provided during checkout.

Device Compatibility

Before purchasing an eSIM, you are responsible for confirming that your device supports eSIM technology and is network unlocked.

Device compatibility can vary by model, region, carrier and software configuration. TravaGo Store recommends checking your device specifications or contacting the device manufacturer before purchase.

Installation & Activation

Customers are responsible for following the provided eSIM installation instructions and activating the service according to the applicable plan conditions.

Activation timing may vary by eSIM plan. Some plans may begin their validity when the eSIM connects to a supported network, while others may activate according to their specific product terms.

Acceptable Use

TravaGo Store eSIM services must be used lawfully and only for legitimate personal or business connectivity purposes.

You must not use the service for unlawful activities, fraud, abuse, network interference, unauthorized access, or activities that may adversely affect networks, providers or other users.

Refunds & Cancellations

Refund requests are handled according to the TravaGo Store Refund Policy applicable to the purchased eSIM.

Because eSIM products are delivered digitally, installation or activation may affect refund eligibility. Please review our Refund Policy before purchasing or activating an eSIM.

View Refund Policy

Service Availability & Liability

Mobile connectivity depends on local network coverage, roaming arrangements, network congestion, device compatibility and other technical conditions outside our direct control.

TravaGo Store does not guarantee uninterrupted connectivity in every location or at all times. Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

Changes to These Terms

TravaGo Store may update these Terms & Conditions when necessary to reflect changes to our services, policies or applicable requirements.

Updated terms will be published on this page. Your continued use of the website or services after an update means you accept the revised terms.

Contact TravaGo Store

If you have questions about these Terms & Conditions, your eSIM order or our services, please contact our support team.